Frequently Asked Questions

Choose your size or colour on the product page, add the item to your cart and follow the steps at checkout. You will see the total before you pay.

Contact us as soon as possible after ordering. If your order has not been processed yet, we will do our best to change or cancel it.

We send a confirmation to the email address used at checkout. If it does not arrive within a few minutes, check your spam folder.

Prices are shown in the currency of the country or region selected at the bottom of every page.

Available shipping methods and their prices are calculated at checkout once you enter your delivery address.

Delivery time depends on the item and the destination. An estimate is shown at checkout whenever one is available.

We send you an email when your order ships. If your shipping method supports tracking, the tracking details will be included.

Contact us before sending anything back and we will explain the steps for your order. Your statutory consumer rights are not affected.

Refunds go to the original payment method after the returned item has been received and checked. The time it takes to appear depends on your bank.

Contact us as soon as possible with your order number and photos and we will sort it out.

The payment methods available for your order are shown at checkout.

Payments are processed through Shopify's encrypted checkout, and we do not store your full card details.

Enter the code in the discount field at checkout. It is applied before you pay if your order meets the conditions of the code.

Each product page shows the brand, price, available options and description.

If you need more information about the brand, origin or materials of an item, contact us before you order and we will tell you what we know.

Send us your order number and photos. Your statutory consumer rights always apply.

Subscribe to our newsletter at the bottom of any page, or join our Discord community.

Measure your foot length and compare it with the manufacturer's size chart. The steps are in our sizing guide.

Yes. The same number can fit differently across brands and models, so always check the chart of the specific manufacturer.

Yes, call our VIP Support team. You will find the number on this page.

Sign in to your account with the email address you used at checkout and open your order history.

You can update your saved details in your account. If an order you have already placed needs changing, contact us.

Call VIP Support on the number shown on this page, or send us a message through the contact form.