Customer service

Returns & Refunds

If you're a consumer in the European Union, you have the right to withdraw from an online purchase within 14 days of receiving your order, without giving a reason. Statutory exceptions apply, for example to items made to your specifications.

How to start a return

  1. Contact us within 14 days of delivery with your order number and the item(s) you'd like to return.
  2. We'll reply with the return instructions.
  3. Once your return has been received and checked, we'll process your refund.